Map tickets from a self service flow to a specific status

• Go to Settings (Bottom left corner)
• Go to Groups
• Click on Support issue tile mapping and inbox options
• Find the relevant flow
  • Notice: Make sure the channel and tile name matches the flow you want to map.
  • The channel is web or store. If you are in doubt, you should use the web channel
  • The tile name will be "missing-translation" if there are multiple flows on the same channel, simply map all of them to the status.
• Under the column Map to status select the status you want to map to.
  • If you have groups enabled, you can click "Move to group" to select a group outside of your currently selected group
  • Note: If you have multiple groups that all have the same status with the same color, it may be a good idea to call the status "Status1 (Group1)" for example to be able to identify it from "Status 1 (Group2)"