How do I archive or unarchive tickets?

How to Archive or Unarchive Tickets

Question:

How do I archive or unarchive tickets?

Solution:

Archiving tickets helps clean up your inbox and allows you to focus on open cases only.

To Archive Tickets:

1. Navigate to Inbox:
   • Go to your inbox.
2. Select Ticket:
   • Choose the ticket you want to archive.
3. Archive Ticket:
   • Click on Archive (1).

You have now successfully archived your ticket.

To Unarchive Tickets:

1. View Archived Tickets:
   • From your inbox, find and click on View archived tickets (2).
2. Select Ticket:
   • Locate the ticket you want to unarchive and click on it.
3. Unarchive Ticket:
   • Click on Unarchive (3).

Now, the ticket will be located back in the inbox again.