A complaint management platform

Handle all your complaints in one place and turn claimers into smilers


  • Deliver an omnichannel customer complaint experience
  • One platform to manage complaints towards all your suppliers
Hero (1)

+2000 retailers

+700 brands

25 countries

Smiling customers come back

This is how we turn claimers into smilers

Decrease customers interactions

Less customer interactions means that customers' complaint are solved faster and without the hassle.

Get it right the first time

Streamlined Complaint Creation ensures that the customer submits all necessary documentation the first time. 

Complaint analytics

Get the insights about your complaints and make data-driven decisions to reduce the number of complaints.

How Claimlane works

End-to-end complaint handling for retailers

Artboard-2

Customer self-service portal

With Claimlane you get a user-friendly and branded self-service portal where your customers can easily submit a complaint wherever they are.

All the documentation like photos and issue codes is submitted correctly the first time

Omnichannel support makes it easy for your customers to submit complaints online or in-store

Artboard Copy 2

Easy complaint management

With correct documentation you get a single source of truth for complaint handling, enabling fast resolutions for your support team.

Collect complaints from your customers and forward to your suppliers - all in one platform

Easily collaborate in large teams with a well-defined workflow - no individual hold on to critical knowledge

Artboard Copy-2

All supplier guidelines in one place

Complaints submitted in Claimlane contain all the information the respective supplier need. We match it with the individual complaint guidelines - vastly simplifying the workflow. 

A single workflow towards all suppliers. Forward complaints directly to the individual supplier with a few clicks

Never miss a credit note again. With a perfect overview of all ongoing supplier tickets nothing gets lost

Minimize the negative impact of complaints

With a data-driven Complaint Management System

Claimlane analytics

check_greenAccess all historical data

We store historical data for every single complaint including; photos, issue codes, product data, descriptions, outcomes and more.

 

check_greenImprove processes with data-insights

Get insights on your average response time, the performance of individual items and how your suppliers are performing to optimize your business

check_greenNegotiate better supplier terms

Data insights about your complaints helps you as a buyer negotiate better terms with suppliers

„ Smooth onboarding “

''Our on-boarding flow with Claimlane was very well-organized and structured. It was easy to invite all our wholesale partners, and the feedback we received was very positive. The support team from Claimlane have been very proactive, making it easy for us to adapt this new workflow''

- Victoria Klitvad
Mads Nørgaard

„ Perfect documentation “

'' Claimlane makes my working day easier as it is visually great both for our customers and ourselves. 
It is easy to navigate and our customers know they have to send pictures, descriptions and correct style information - which all together makes it smoother for us a company to handle claims.''

- Nicoline Andersen
GANNI

Talk to Michael...

I am happy to show you Claimlane and explain how we have successfully helped organizations vastly improve the customer complaint experience.

Book a 30 minute discovery call with me